Additional information about this Paltech division, including product demos, is found at: www.gradientelearning.com
Challenge: The Naval Air Systems Command needed a state-of-the-art interactive technical manual for the EA-6B ICAPIII modification that could be updated by government personnel, viewable on multiple devices, via the Web or in standalone mode, and provide life-cycle maintenance and training.
Solution: Paltech, in its role as 1st tier subcontractor for the project, developed a web-based training and maintenance platform to update and modify online manuals as parts or procedures changed, adding systems as required. We created a media-rich electronic performance support system that includes videos of remove-and-replace procedures, rotating 3D models of parts with connectors and cables, interactive wiring illuminators, and other critical data. Updates are reflected system-wide immediately.
Result: The task was completed on schedule, and follow-up work being done to incorporate enhanced features and capabilities. We’ve transitioned support from one prime to another, and received very high customer service ratings throughout.