LMS Administrator (Technical)
The LMS Administrator assists the Federal Technical Lead to support and administer NIH’s Learning Management System.
Location: Rockville, MD (REMOTE)
Responsibilities
- Interface development and maintenance meetings
- Interface and data feed maintenance between the LMS and other systems
- Maintaining financial processes in use at NIH, to include developing and troubleshooting data feeds and interfaces between the LMS and financial systems
- Providing support to ICs to increase their use of the LMS
- Migrating historical data to the LMS, to include user acceptance testing
- Providing advice, guidance, and technical evaluation for online training items in the LMS
- Testing specific LMS functionality
- Assist with data feed support including any new technology such as APIs
- Troubleshooting LMS issues and handling Help Desk tickets
- Providing training and information to the Tier 1 Help Desk
- Assist the project team with implementing various LMS initiatives at NIH
- Keep the federal leads apprised of any risks or issues associated with the LMS
- Assist the federal leads with creating and revising materials for various end user target audiences; items my include job aides, user manuals, and training materials
- Participate with federal leads in user acceptance testing for LMS development and enhancement projects
- Attend and participate in LMS team meetings and other LMS-related meetings called by the federal leads
Education and/or Experience
Minimum Education Required
- BS/BA in a related field or 5+ years of relevant experience
Minimum Experience Required
- Knowledge and experience with multiple server or cloud-based system environments
- Knowledge and experience on Oracle and SQL platform databases
- Knowledge and experience working with IT security and dealing with sensitive data (must be able to clearly appropriate background checks)
- Experience creating interfaces (preferably between training/LMS systems and other systems)
- Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing
- Knowledge and experience working with online training content, particularly in regard to SCORM and Section 508 compliance, and other industry standards for online training content
- Experience with Help Desk support to system stakeholders
- Experience with major IT system implementations
- Familiarity with learning management systems used as an enterprise tool for centralizing training in a large organization
- Experience using remote/social collaboration tools for training, communications, and customer service
- Experience with SCORM standards and Section 508 requirements
- Excellent verbal and written communication skills
- Excellent customer service skills
- Knowledge or experience with gathering requirements for a learning management system
Other Skills and Experiences Considered Helpful but not Required
- Experience with Saba LMS
- Experience with Cornerstone LMS
- Experience with courseware authoring tools
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