Individual with great technical training experience that also understands the mindset of a BA. Ability to understand that the Salesforce solution is requirements driven and that different users/stakeholders have different roles and responsibilities. Some Business Analyst experience is needed. This candidate will need to be in the DC area because trainers go onsite about once a month on average.
Minimum Education Required:
- BS/BA degree in in Education, Instructional Design, Instructional Technology, or a related field
Minimum Experience Required:
- 5+ years of experience in instructional & curriculum design as well as delivery of instructional programs about enterprise software.
- Experience delivering training in multiple modalities including instructor led, virtual classroom and e-learning platforms.
- Experience with learning analysis and strategy, content design and development, content delivery, learning technology, or learning evaluation.
- Experience with needs assessment, requirements development and analysis, needs curriculum development, learning systems development and distribution, or learning technology evaluation
- 1+ years of Salesforce.com consulting experience throughout the various stages of the Software Development Lifecycle (SDLC).
- Experience with SCORM and Section 508 requirement.
- Instructional aptitude and mixture of strong technical and interpersonal client facing skills.
- Desire to learn new technologies
- Experience with using Microsoft Office.
Responsibilities
- Plan, develop, and provide training programs, using adult learning theory and expertise, and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops.
- Organize and lead training sessions at federal client site.
- Create tutorials (live/recorded) to help end-users learn and use newly developed Salesforce applications.
- Works with clients and end users to gather, understand, and define business requirements.
- Develops user stories and to-be process flows to support the design and development of Salesforce based solutions.
- Create Use cases, Requirement Document, Requirement traceability matrix (RTM), Impact Analysis, Workflows, Test case etc.
- Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
- Highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations.
- Ability to work both independently and in teams with tight deadlines
- Proficient in Microsoft Word, Excel, PowerPoint, Visio/LucidCharts.
Preferred Certifications:
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
Clearance:
- Secret clearance